1. Introduction
Welcome to the CloudShots Tech website.
These Terms & Conditions govern your access to and use of our website, content, forms, service information, and online communication channels.
By accessing this website, submitting an enquiry, requesting a consultation, or using any part of the website, you agree to these Terms & Conditions. If you do not agree, please do not use the website.
2. About CloudShots Tech
CloudShots Tech provides cloud, security, datacenter, infrastructure, networking, collaboration, and managed technology solutions for businesses.
Our website provides information about our services, including but not limited to:
- Cloud Solutions
- Cloud Security Solutions
- Enterprise Security Solutions
- Next Generation Firewall Solutions
- Endpoint Security Solutions
- Data Security Solutions
- Network Security Solutions
- Managed Cloud Operations
- Cloud Storage
- Compute Solutions
- Backup & Disaster Recovery
- Datacenter Services
- Hybrid Cloud Solutions
- Microsoft 365, Google Workspace, Zoom, and related collaboration solutions
The information on this website is provided for general business and service understanding. Final service scope, pricing, timelines, deliverables, and responsibilities will be confirmed separately through a quotation, proposal, service agreement, purchase order, statement of work, or other written agreement.
3. Use of the Website
You agree to use this website only for lawful purposes.
You must not:
- Misuse, damage, or disrupt the website
- Attempt to gain unauthorised access to the website, server, systems, or data
- Submit false, misleading, harmful, unlawful, or fraudulent information
- Use the website to transmit malware, spam, or malicious code
- Scrape, copy, reproduce, or misuse website content without permission
- Interfere with website security or functionality
- Use the website or our services for unlawful, unethical, or unauthorised activities
We reserve the right to restrict, suspend, or block access to the website if we believe there has been misuse or violation of these Terms.
4. Enquiries and Consultations
When you submit an enquiry, contact form, callback request, or consultation request, you agree that the information provided by you is accurate and complete.
Submitting an enquiry does not create a binding service agreement between you and CloudShots Tech.
After receiving your enquiry, we may contact you by phone, email, WhatsApp, or other communication channels provided by you to understand your requirement, share information, schedule a consultation, or provide a proposal.
We may decline to respond to or accept any enquiry if the request is incomplete, unsuitable, unlawful, outside our service scope, or commercially not feasible.
5. Quotes, Proposals, and Service Agreements
All service descriptions on the website are general in nature.
Actual service scope, commercials, timelines, licensing, support, implementation responsibilities, exclusions, and deliverables will be defined in a separate written document such as:
- Quotation
- Proposal
- Service agreement
- Statement of work
- Purchase order
- Master service agreement
- Vendor or partner agreement
A project, service, or subscription will begin only after written confirmation, accepted scope, and agreed payment terms, where applicable.
6. Third-Party Products, Platforms, and Partner Services
CloudShots Tech may provide, implement, recommend, manage, or support solutions that involve third-party technology providers, cloud platforms, software vendors, datacenter partners, OEMs, or authorised partners.
These may include cloud platforms, security products, firewall solutions, endpoint security tools, productivity suites, collaboration platforms, storage services, backup services, datacenter services, and related infrastructure solutions.
Third-party products and services may be governed by their own:
- Terms of service
- Licensing terms
- Privacy policies
- Acceptable use policies
- Service level agreements
- Support policies
- Pricing and renewal terms
- Usage restrictions
CloudShots Tech is not responsible for third-party outages, pricing changes, licensing changes, platform policy changes, discontinuation, service interruptions, or limitations unless specifically agreed in writing.
7. User Responsibilities
You are responsible for:
- Providing accurate business and technical information
- Ensuring you have authority to request services on behalf of your organisation
- Maintaining the confidentiality of your internal credentials, passwords, and access keys
- Taking backups and internal approvals where required
- Using cloud, security, infrastructure, and software services lawfully
- Complying with third-party vendor terms
- Cooperating with CloudShots Tech during assessments, implementation, support, or troubleshooting
- Ensuring that your systems, users, and data are used in accordance with applicable laws
Unless specifically agreed in writing, CloudShots Tech is not responsible for issues caused by inaccurate information, user-side misconfiguration, unauthorised internal access, third-party failure, or lack of cooperation from your organisation.
8. Cybersecurity and Technical Disclaimer
CloudShots Tech provides security, cloud, firewall, endpoint, data protection, monitoring, and infrastructure-related services to help reduce risk and improve protection.
However, no cybersecurity solution can guarantee complete protection against all threats, attacks, vulnerabilities, incidents, outages, or data loss.
Security outcomes may depend on multiple factors, including:
- Existing infrastructure
- User behaviour
- Internal policies
- Third-party platforms
- Licensing limitations
- Timely updates and patching
- Correct configuration
- Ongoing monitoring
- Scope of services agreed in writing
Any security assessment, recommendation, consultation, or website content should not be treated as a complete security audit, compliance certification, or guarantee unless expressly stated in a separate written agreement.
9. Website Content and Accuracy
We aim to keep the information on our website accurate, relevant, and updated.
However, technology services, cloud platforms, vendor products, security features, pricing, licensing terms, and availability may change over time.
We do not guarantee that all website content is always complete, current, error-free, or suitable for every business requirement. You should contact CloudShots Tech directly for current service details, availability, pricing, and scope.
We may modify, update, remove, or change website content at any time without prior notice.
10. Intellectual Property Rights
All content on this website, including text, graphics, layouts, visuals, icons, service descriptions, logos, brand elements, design, downloads, blogs, and other materials, belongs to CloudShots Tech or its licensors, unless otherwise stated.
You may not copy, reproduce, modify, distribute, publish, display, sell, reuse, or commercially exploit any website content without prior written permission.
You may view and use the website content only for your internal business evaluation and informational purposes.
11. Third-Party Links
Our website may contain links to third-party websites, vendor pages, cloud platforms, resources, or partner websites.
These links are provided for convenience only. We do not control third-party websites and are not responsible for their content, accuracy, availability, privacy practices, security, pricing, or terms.
Your use of third-party websites is at your own risk and subject to their respective terms and policies.
12. Payments, Billing, Renewals, and Refunds
Unless otherwise stated on the website, CloudShots Tech services are provided based on customised quotations, proposals, purchase orders, or service agreements.
Payment terms, taxes, billing cycles, renewal terms, cancellation terms, and refund conditions will be defined in the applicable quotation, invoice, proposal, or agreement.
Third-party licenses, cloud subscriptions, software subscriptions, activated services, domain/hosting purchases, implementation services, consulting work, migration work, setup fees, and custom work may be non-refundable unless otherwise stated in writing.
Subscription renewals, vendor licenses, and cloud services may be subject to third-party provider terms and renewal policies.
13. Service Availability and Support
Website access may be interrupted due to maintenance, hosting issues, security updates, technical failures, or factors beyond our control.
Support availability, service levels, response times, uptime commitments, escalation procedures, and maintenance responsibilities will be governed by the applicable service agreement, support plan, quotation, or statement of work.
CloudShots Tech is not responsible for downtime, outages, or service interruptions caused by third-party providers, cloud platforms, internet service providers, hosting providers, client-side systems, or events beyond reasonable control unless specifically agreed in writing.
14. Privacy and Data Protection
Your use of this website and submission of personal information are also governed by our Privacy Policy.
By using this website or submitting your information, you agree that we may collect, use, store, and process your information according to our Privacy Policy.
Please review the Privacy Policy carefully before submitting any personal or business information.
15. Confidentiality
You may share business, operational, or technical information with CloudShots Tech during enquiries, consultations, proposals, assessments, or service delivery discussions.
We will take reasonable care to protect confidential information shared with us.
However, formal confidentiality obligations, non-disclosure terms, data handling obligations, access control requirements, and client-specific confidentiality terms should be defined in a separate NDA, proposal, service agreement, or statement of work.
16. Limitation of Liability
To the maximum extent permitted by applicable law, CloudShots Tech shall not be liable for any indirect, incidental, special, consequential, punitive, or business losses, including loss of profit, revenue, data, goodwill, business opportunity, or system availability arising from:
- Use of or inability to use the website
- Reliance on website content
- Third-party platform failures
- Cloud service outages
- Security incidents outside agreed scope
- User-side misconfiguration
- Inaccurate information provided by users
- Unauthorised internal user activity
- Vendor or partner service limitations
- Events beyond our reasonable control
Any liability related to paid services shall be limited according to the applicable service agreement, quotation, proposal, or written contract.
17. Indemnity
You agree to indemnify and hold CloudShots Tech, its directors, employees, representatives, partners, and affiliates harmless from any claims, damages, losses, liabilities, costs, or expenses arising from:
- Your misuse of the website
- Your breach of these Terms
- False or misleading information submitted by you
- Unlawful use of services
- Violation of third-party rights
- Misuse of cloud, security, software, or infrastructure services
- Breach of third-party vendor terms
- Unauthorised activities performed through your systems, users, or accounts
18. Termination or Restriction of Access
We may restrict, suspend, or terminate your access to the website or refuse service if:
- You violate these Terms
- You misuse the website
- You submit false or unlawful information
- Your request is outside our service scope
- Your use poses security, legal, reputational, or operational risk
- You fail to comply with applicable payment or service terms
- We are required to do so by law or by a third-party provider
19. Governing Law and Jurisdiction
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Subject to any separate written agreement between the parties, the courts of Bangalore Karnataka shall have exclusive jurisdiction over disputes arising from or related to these Terms, the website, or its use.
Suggested version if Bengaluru is confirmed:
These Terms & Conditions shall be governed by the laws of India, and the courts of Bengaluru, Karnataka shall have exclusive jurisdiction, unless otherwise agreed in a separate written contract.
20. Dispute Resolution
If you have any concern or dispute relating to the website, services, or these Terms, you agree to first contact CloudShots Tech and attempt to resolve the matter in good faith.
If the matter cannot be resolved through discussion, it may be handled according to the jurisdiction clause above or any dispute resolution process agreed separately in writing.
21. Changes to These Terms
We may update these Terms & Conditions from time to time. Any updated version will be posted on this page with a revised effective date.
Your continued use of the website after changes are posted means you accept the updated Terms.
22. Contact Us
For questions, privacy requests, or concerns regarding this Privacy Policy, please contact:
CloudShots Tech / CloudShots Technologies
Legal Name: CloudShots Technologies
Address: 88/26, Thavarekere Main Road, BTM 1st Stage, Bangalore – 560029
Email: connect@cloudshots.in
Phone: +91 9342427054
